Shipping policy

Shipping Policy

Effective Date: November 27, 2024

At After Hours Stitch Company, we aim to ensure your items reach you in a timely and safe manner. Please review our shipping policies below:

1. Processing Times

  • Ready-to-Ship Items: Orders are typically processed and shipped within 2-4 business days after purchase.
  • Custom Orders: Processing times for custom pieces vary depending on the complexity of the project. Please refer to the timeline provided at the time of your order or contact us for updates.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and shipping method. We aim to provide the most cost-effective and reliable options for domestic and international shipping.

3. Shipping Methods

We partner with trusted major carriers such as USPS, UPS, and FedEx to deliver your orders. Delivery times depend on the selected shipping option and destination.

4. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your package's journey. Please allow up to 24 hours for the tracking information to update.

5. Delivery Issues

  • Lost or Delayed Packages: After Hours Stitch Company is not responsible for packages lost or delayed by the shipping carrier. If your package is delayed, we recommend contacting the carrier directly with your tracking information.
  • Wrong Address: Customers are responsible for providing the correct shipping address at checkout. We cannot reroute packages once they are shipped. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges to resend it.

6. International Shipping

We ship internationally to selected countries. Please note:

  • Delivery times for international orders vary and may take up to [insert timeframe, e.g., 2-4 weeks].
  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Some items may be restricted in certain regions; please verify your country’s import rules before purchasing.

7. Damaged or Missing Items

If your package arrives damaged or items are missing:

  1. Contact us within 3 business days of delivery at afterhoursstitchcompany@gmail.com.
  2. Provide your order number and photos of the package and damaged item(s).
    We will work with you to resolve the issue promptly.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted here, and the “Effective Date” will be updated.

For questions or concerns about shipping, please contact us at:
After Hours Stitch Company
Email: afterhoursstitchcompany@gmail.com
Instagram: @AfterHoursStitchCo